How to write emails momo.ai understands
One rule, a bit of plain English (or German), and momo.ai takes it from there. Here's exactly what to write and what happens next.
The one rule: CC it in
momo.ai isn't a tool you open — it's an address you add. CC it into any email thread where a meeting needs to happen, exactly like you'd CC a colleague.
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1Mention that you want to meetUse a normal word for it — "meeting", "call", "sync", "chat", "quick catch-up" all work.
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2Give a rough timeframe"Next week", "Tuesday afternoon", "before Friday", or a specific date — momo.ai needs something to anchor the search on.
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3Mention the length, if it matters"30 minutes", "an hour" — optional, but helps momo.ai propose the right size slot.
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4Everyone else just needs to be on the threadTo or Cc — momo.ai reads the same participant list you already see.
Real examples
Copy the pattern, not the words — momo.ai reads natural language, not a template.
What happens after you hit send
Usually within a minute — no app to check, it all comes back to your inbox.
momo.ai reads the thread
It works out who's involved from the To/Cc list and what you're asking for from the message itself.
It checks connected calendars
Google Calendar, Microsoft 365, or CalDAV — whatever you and any other momo.ai users on the thread have connected.
Everyone else gets a simple link
External participants receive a short email with a few time options and a secure link — no account required to pick one.
Or it books instantly
If everyone on the thread already uses momo.ai with a connected calendar, it finds a mutually free slot and books it automatically — no selection step at all.
Confirmations go out to everyone
Once a time is set, calendar invites and a confirmation email land in every participant's inbox — each with a personal management link: organizers can reschedule or cancel; participants can withdraw.
Plans change? Use your links — not email
Rescheduling and cancelling work only through the personal links momo.ai sends you — no login, no back-and-forth.
Open the Reschedule link, optionally add a new time preference, and momo.ai finds a new time. The current meeting stays in place until the new time is confirmed.
Where: in your confirmation email — and, where momo.ai created a personal calendar copy, in that entry's description.
The Cancel link cancels the meeting for everyone, removes it from the connected calendars and notifies all participants.
Where: in your confirmation email — and, where momo.ai created a personal calendar copy, in that entry's description.
Participants get a Withdraw link. In a group meeting only they are removed and the organizer is notified; in a 1:1, withdrawing cancels the meeting.
Where: in each participant's own confirmation email from momo.ai.
Links are personal — please don't forward them. Each link works once and expires 24 hours after the meeting ends.
Emailing momo.ai to cancel or reschedule won't change the meeting — momo.ai replies with a short note on where to find your links.
If momo.ai gets confused
This is rare, but here's what causes it and what happens instead.
Works in English and German
momo.ai recognizes scheduling requests in both English and German — "Hast du nächste Woche 30 Minuten für einen Call?" is understood just as well as its English equivalent, even though the momo.ai dashboard and website are currently shown in English only.
Frequently asked
Do I need to install anything?
No. There's no app and no browser extension — you use your existing email client and just add momo.ai to the CC field.
Does the other person need a momo.ai account?
No. External participants pick a time from a secure link — no sign-up required.
Can I forward an email to momo.ai instead of CC'ing it?
CC on the original thread is the supported and reliable path, since momo.ai needs to see who else is on the thread to identify participants.
What if I need to change the meeting length or add someone later?
Before a time is confirmed, just reply on the same thread describing the change — momo.ai treats it as an update to the same request. Once the meeting is booked, use the Reschedule link instead.
How do I reschedule or cancel a booked meeting?
Use your personal links: as the organizer you find Reschedule and Cancel in your confirmation email — and, where momo.ai created a personal calendar copy, in that entry's description; participants find a Withdraw link in their confirmation email. Emails asking momo.ai to cancel or reschedule don't change the meeting.
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